How we handle your personal data

When you register as a user in Lolland Municipality’s booking system, Lolland Municipality receives personal data about you, for which we are the data controller. We process your personal data for the following purposes:

  • Communication related to a booking (confirmation, cancellation, and other correspondence)

  • Sending news regarding the booking system and related tasks

Legal basis for processing and categories of personal data
The legal basis for processing your information is the Data Protection Act, Article 6(1)(a) (consent). We process personal data in the category of general personal information (name, email, and phone number).

Recipients or categories of recipients
We share your personal data with parties at the Lolland municipal facility you have booked, for whom it is relevant to know that you are using a particular room/area. You can choose in your profile whether to make this information public on the booking portal.

Storage of your personal data
The personal data we collect and process are subject to the municipality’s record-keeping obligations. By default, information is stored for 5 years after the case is closed, unless otherwise required by applicable law.

Withdrawal of consent
You can withdraw your consent at any time by contacting kf@winkas.dk. If consent is withdrawn, we will no longer process your personal data for the specified purposes. Withdrawal of consent does not affect the use of personal data that has already taken place prior to the withdrawal.

Your rights
Under Articles 15–18 and 20–21 of the GDPR, you have several rights regarding our processing of your personal data, which you can exercise at any time:

  • Be informed about the collection, processing, and sharing of your data

  • Access information about the processing of your personal data

  • Object to the processing of your personal data

  • Request correction, deletion, restriction, or transfer of your personal data

You have the right to lodge a complaint with the Danish Data Protection Agency: Borgergade 28, 5th floor, 1200 Copenhagen K, Tel. +45 3319 3200, or via email: dt@datatilsynet.dk.

Contact information for the Data Protection Officer
If you have questions about our handling of personal data, you can contact our Data Protection Officer via secure submission through borger.dk, email databeskyttelse@winkas.dk, or by mail to: Lolland Municipality, attn: Data Protection Officer, Torvet 3, 4930 Maribo.

Data Protection Officer for Lolland Municipality:
DPO – Advokatfirmaet Bang / Brorsen & Fogtdal
Data Protection Officer
Torvet 9, 4800 Nykøbing F.
Phone: +45 88 77 88 77
Email: dpo@lolland.dk

Lolland Municipality employs a Data Protection Officer to ensure compliance with data protection regulations. The DPO also advises and guides municipal staff on the secure handling of personal data in accordance with the GDPR and assists citizens with questions regarding the municipality’s data protection practices.

The Data Protection Officer can assist with:

  • Questions about how Lolland Municipality handles your personal data

  • Questions about your rights under the GDPR

The Data Protection Officer cannot assist with:

  • Professional case handling or decisions made by municipal departments

  • Guidance on rules or practices within specific professional areas

  • Determining whether errors occurred in case handling or service provision

  • Changing decisions made by the municipality

  • Assisting with drafting complaints against the municipality to relevant complaint bodies